Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you play on our server or interact with our community platforms.

By accessing our server, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

Automatically Collected

• FiveM License (unique player identifier)
• Steam ID / Discord ID
• IP Address (for security and anti-cheat purposes)
• Hardware identifiers (for ban enforcement)

Information You Provide

• Discord username and profile information
• Support ticket contents
• Community posts, images, media, and comments

Gameplay Data

• Connection timestamps, session durations, and server interactions
• Account statistics & usage metrics
• Gameplay screenshots, recordings, and other captures for anticheat measures
• In-game actions and chat logs

Use of the Services

We collect information when you use our Services, including your Internet protocol ("IP") address and other identifiers that are assigned to your device and application when you access the Internet or use the Services, browser type, browser version, browser language setting, operating system, device name and type, MAC address and other device identifiers, information from your device (including information from and about your hard drive and other storage devices, central processing unit, random access memory, video card, and peripheral hardware, software and applications installed on your device), Internet service and mobile service provider, pages that you visit before and after using the Services, the date and time of your visit, download information, the links you click and areas you view within the Services, game metrics and usage data, and other standard server log information. We collect additional information when the Services crash or otherwise encounter a problem, including system and driver data. We also may derive location from your IP address.

Information We Obtain from Other Sources

We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information from third-party social networking services when you or other users choose to connect with those services.

We may use, record, systematize, store, update or modify, retrieve, delete, or otherwise process your information for the following purposes, using manual or automated means:

• Provide and maintain server functionality
• Enforce server rules and prevent cheating
• Investigate rule violations and appeals
• Improve gameplay experience and balance
• Communicate important server updates
• Generate server statistics and analytics
• Prevent ban evasion and multi-accounting
• Backup and restore player data

Our payment processors use payment information as necessary to complete transactions or as otherwise required by law.

We Also May Use the Information We Collect To:

• Provide the Services and deliver requested products and information, including technical support and responses to your questions or comments
• Deliver emails, push notifications, text messages, alerts, and other communications about our Services and the products of our third-party partners, consistent with your choices
• Customize and deliver the content and advertising you see when using the Services or third-party websites and services, consistent with your choices
• Link the different devices that you might use to analyze your use of the Services, customize advertising, and otherwise provide and improve the Services
• Analyze and address prohibited activities, including by assisting our efforts in policing users who may develop or use hacks or cheats to gain advantage over other users of the Services, and to otherwise enforce our Terms of Service
• Analyze, develop, and improve the Services and new products and services, including by conducting and delivering surveys, polls, and research

Legal Bases for Processing

LSPD:FR Online's legal bases to process information for these purposes include that the processing is necessary for:

• LSPD:FR Online's legitimate interests, including those described above and as necessary to provide the Services
• Compliance with LSPD:FR Online's legal obligations
• The performance of the Terms of Service between LSPD:FR Online and the user
• Carrying out the obligations and exercising rights under applicable law
• Where applicable, on the basis of the consent of users which may subsequently be withdrawn at any time by contacting us, without affecting the lawfulness of processing based on consent before its withdrawal. We rely on consent for certain advertising purposes, use of certain cookies, the collection of precise geolocation information, the combination of data across devices, and international transfers of personal information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following situations:

• With other staff members for administrative purposes
• When required by law or legal process
• To protect against fraud or security threats
• With FiveM/Cfx.re for platform compliance

Business Partners

We share information with third-party partners and service providers, including payment processing and gateway companies, platform services, game developers, game publishers, customer support services, cloud storage and hosting providers, social media companies (who may collect information when you use the Services or when you connect the Services to your social media accounts) and analytics and advertising companies, to help us provide and improve the Services and operate our business. For more information about these business partners, please contact us.

Other Users

Your profile, including your username and the picture that you may provide, and information about your activities on the Services may be visible to other users of the Services or third-party sites and services. For example, your game results, scores, and profile information may be viewed by other users of the Services and, if you choose to link to social media sites like Facebook, viewed by users of such sites.

Legal Purposes

We may provide your information to third parties when we believe that doing so is required by law or to cooperate with regulators or law enforcement authorities. We may disclose your information in order to protect the rights or property of LSPD:FR Online, including enforcing our Terms of Service, and others, or when we believe that there is an emergency that poses a threat to the health or safety of you, another person, or the public.

Corporate Transaction

If LSPD:FR Online is involved in a corporate transaction, such as a merger, acquisition by another company, asset sale, or in the unlikely event of bankruptcy, we may transfer your information to the successor organization in such transaction in accordance with applicable law.

With Your Consent

We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.

We implement appropriate technical and organizational measures to protect your data:

• Encrypted database storage
• Regular security audits and updates
• Limited staff access to sensitive data
• Secure backup procedures for data processing and handling
• PII is scrubbed and anonymized where possible
• Two-factor authentication (2FA) for administrative accounts and actions

Given the nature of digital data and potential security threats, primarily in FiveM which is a multiplayer modification framework for GTA V that makes extensive use of client-server interactions, whilst we take appropriate measures as best as we can, we cannot guarantee absolute security of your data in the event of a security breach.

We maintain reasonable and appropriate physical, electronic, organizational, and procedural safeguards to protect your information. While we take reasonable precautions against possible loss, misuse, or unauthorized access, no storage system or transmission of data over the Internet can be guaranteed to be secure. Data we collect will be retained only for so long as reasonably necessary for the purposes set out above, unless applicable law requires otherwise.

When you use the Services or interact with emails from us, we and our third-party business partners may collect and store information about your use of our Services using cookies, pixel tags, local storage, and similar technologies.

Cookies are small files that are automatically generated when you visit a website and are stored on your device. Pixel tags are very small images or small pieces of data embedded in images, also known as "web beacons" or "clear GIFs," that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your device. Local storage is similar to a cookie except that it can store larger amounts of information and can be stored elsewhere on your device.

We use cookies and similar technologies (collectively, "cookies") for the following functions and purposes:

Function	Purpose
Analytics and Research	We use analytics and research cookies to collect information about how visitors use our Services, including the total number of people that use our Services and the types of devices they use. We may use the information to compile reports of aggregated and de-identified information and to help make improvements to the Services.
Authentication	These cookies help us to identify our users so that when you are signed in, you can enjoy the Services and features fully. These cookies are essential and cannot be blocked if you wish to use the Services.
Service Features and Performance	We use feature-tracking cookies to collect information about how our Services are performing. We may use the information to compile reports and to help make improvements to the Services.
Security and Service Integrity	We use security-based cookies to help ensure the security of our Services. We may use information obtained from security and service integrity cookies to, among other things, identify possible fraudulent or abusive activities, enforce our Terms of Service, and to protect the safety of our users. These cookies are essential and cannot be blocked if you wish to use the Services.
Advertising	We use advertising cookies to customize the advertising that is shown to you on the Services and on third-party websites and services.

We allow third parties, including our analytics providers, advertising networks, and other advertising service providers, to collect information about your use of the Services across your applications and your different devices using cookies and similar technologies. These third parties may use this information to display advertisements on our Services and elsewhere online across different sites and services tailored to your interests, preferences, and characteristics. You can control the use and disclosure of the information for such purposes through your choices.

We integrate with the following third-party services:

• Discord: Community communication and authentication
• FiveM/Cfx.re: Game server platform
• Steam/R* Launcher: Player identification
• CloudFlare: DDoS protection and CDN
• Tebex: Digital storefront and payment processing (optional)

These services have their own privacy policies. We recommend reviewing them to understand how they handle your data.

For privacy-related questions or concerns, contact us through:

• Discord: Create a privacy ticket in #create-ticket
• Email: [email protected]

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.